Help & Info
Welcome to the Soul Stretch Help & Info page, your resource for all things related to our products and services.
Product Care
Discover tips and recommendations on how to care for your Soul Stretch yoga mat and accessories to maximize their longevity and performance.
Returns & Refunds
At Soul Stretch, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a straightforward returns and refunds process to ensure your peace of mind.
Return Policy
You may return any unused and undamaged item purchased from Soul Stretch within 30 days of delivery for a full refund or exchange. To be eligible for a return, the item must be in its original packaging and accompanied by proof of purchase, such as a receipt or order confirmation email.
How to Initiate a Return
To initiate a return, please contact our customer support team at hello@soulstretchmats.com or through our contact form. Please provide your order number and the reason for the return. Our team will guide you through the return process and provide you with a return authorization if applicable.
Return Shipping
You are responsible for the cost of return shipping, unless the return is due to a defect in the product or an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for your return shipment, as we cannot guarantee that we will receive your returned item.
Refund Process
Once we receive your returned item and verify its condition, we will process your refund to the original method of payment within a reasonable timeframe. Please note that it may take several business days for the refund to appear on your credit card statement, depending on your financial institution.
Exchanges
If you would like to exchange an item for a different size, color, or style, please indicate this when you initiate your return. We will process your exchange once we receive and inspect the returned item.
FAQs
Explore frequently asked questions about our products, ordering process, shipping, returns, and more to find quick answers to common queries.
Feedback
We value your feedback! Share your thoughts, suggestions, or testimonials with us to help us improve our products and services at hello@soulstretchmats.com.
Contact Us
If you have any questions or concerns about our returns and refunds policy, please don’t hesitate to reach out to our customer support team at hello@soulstretchmats.com. We’re here to assist you and ensure you have a positive experience with Soul Stretch.
Thank you for choosing Soul Stretch—we appreciate your trust and support in our products.
